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Frequently
Asked Questions:
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New Customers:
- Why choose Denco Security?
Because Denco Security provides quality not quantity. Unlike many
of our competitors that are out to install the most systems, we are out
to install the best systems. With Denco Security you will have
fewer false dispatches, and better service. To us our customers
are a name, not a number. We work and live in the same communities as
you and are dedicated to make them safer.
- My alarm was not installed by Denco, can you
still monitor it?
Yes, we can monitor 99% of systems on the market today. We would
be glad to give you a no cost assessment of your existing system.
- Do I qualify for an insurance discount?
It is true that insurance company's offer up to a 20% discount when you
have a monitored alarm system.
- Will you receive an alarm signal if my system
is not armed?
The system only reports burglar alarms to us while it is armed.
it will send Hold-up alarms, Fire Alarms and general maintenance
signals, 24 hours a day 7 days a week.
- Does my alarm still work if my telephone lines
get cut, or is dead?
Your alarm system relys on the telephone system to report alarms to
us. We do have cellular and radio back up systems available.
- What type of equipment do you install?
We are a Honeywell Authorized Dealer for commercial security.
Honeywell is our first choice, however we do install and service
Paradox, DSC, GE, and most other brands of systems.
- Where is your monitoring station?
We are located locally in Ogden Ut. We do all of our monitoring
in house and feel we can give you better service by keeping it all in
house.
- Will your system work with internet based phone
systems?
Most of our systems do not work with internet based phone
service. We have devices that are available to make your system
work over the internet. as well as radio and cellular channels.
Call us today, we would be happy to answer any additional questions you
may have.
Existing Customers FAQ
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Call us today 1-800-794-2720
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What is a False Dispatch?
A false alarm dispatch can occur when authorities are notified of a
potential emergency in progress at a home or business and after a
timely investigation, the responding officer finds no evidence that
warranted an emergency response from authorities. If there are too many
false dispatches, they can place an unnecessary drain on police
resources.
What can I do to reduce false alarms?
- Call us if you accidently trip your alarm.
Its true that we will call you if we get an alarm signal from
you. But if we don't get through we dispatch the police. If
you call us this is one way to guarantee the authorities will not be
dispatched.
- Maintain your alarm system
Your alarm system will require basic maintenance from time to
time. This includes replacing the batteries as recommended.
Cleaning detection devices including smoke detectors. We offer
full service and maintenance plans to keep your systems in top
condition.
- Keep in mind environmental factors
Some security devices are effected by the environment they are put
in. If you have a party and hang things from the ceiling, or over
a sensor there is a chance your alarm will false. If you have
pets that run loose in your home/business they can also be a source
of false alarms.
- Pet immune detectors are only so good.
With the advent of pet motion detectors, false alarms have been
significantly reduced. However if a pet can get close to the
device it will still cause a false alarm. or if you have multiple
pets running loose they can also trigger an alarm.
for more information on false alarms and what you can do to prevent
them, give us a call.
1-800-794-2720
Ten Digit Dialing:
As you know Qwest Communications recently added a 3rd area code to
Utah. This required us to reprogram your alarm system to dial
correctly. If you are in the local calling area for Ogden, this
will
effect you. If you have any questions as to if this was done on
your
system please contact us or run a quick test.
Click
Here to find out more
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